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Customer feedback and emails

The feedback from your customers can be one of the most important aspects of your business, and good comments will encourage even more customers to make reservations in your hotel or guest house. To achieve good feedback will of course depend on the hospitality in the accommodation and the level of attention your guests receive from you or your staff. Good ratings will increase your turnover.

Negative feedback is not a bad thing and can also bring to your attention aspects of the business where improvements can be made. This may be on staffing levels and training or the condition and quality of the accommodation that may require upgrading. Most reservations made on-line today are influenced on the quality of feedback, and the comments made by previous customers.

Every customer will receive an email with their booking code and the directions on leaving feedback fourteen days after their departure. The email is sent automatically by the system and requires absolutly no intervention by your administation team. Therefore guaranteeing an unbiased assessment of the accommodation and staff.